1. Marginal VAT or standard VAT or reverse VAT?
It’s all included. But if you want a VAT invoice, we will have to charge extra 3%.
2. How long is warranty period covered?
We Promise 60 DAYS warranty on all our phones.
If you found functional issues in our products, (which will be merely happened). You can reach us by email with video or screencap to show the issues you’ve found. Our technicians will help you step by step. We provide products according to our gradings. Please read carefully the descriptions before you purchase.
***60 DAYS warranty is NOT applicable for special price phones. Please contact your sales for more details.
3. Payment method?
If you would like to order from us, we have 2 options for transaction:
- Paypal – a valid paypal account – delivery address must be the same as the paypal account address. Please note that there is 3.5% surcharged by Paypal.
- Bank transfer
EURO account Bank name: Citibank Bank address: 1 North Wall Quay, International Financial Services Centre (IFSC), Dublin 1, Ireland IBAN: IE08CITI99005170122979 BIC: CITIIE2X Bank country: Ireland Beneficiary name: SHEN ZHEN GLOBAL NANO DISTANCE TECHNOLOGY COMPANY LTD
GBP account Bank name: Barclays Sort code: 231486 Account number: 08097941 Beneficiary name: SHEN ZHEN GLOBAL NANO DISTANCE TECHNOLOGY COMPANY LTD
USD account Bank name: First Century Bank Bank address: 525 Federal Street Bluefield, WV–Bluefield, USA Routing (ABA): 061120084 Account number: 4028233254907 Account type: CHECKING Beneficiary name: SHEN ZHEN GLOBAL NANO DISTANCE TECHNOLOGY COMPANY LTD
Please beware that we never ask client to pay to the other accounts. Please do not trust third parties account information other than the above.
4. Shipping methods and fees?
We will arrange shipping within 2 days once the payment is checked cleared by our account department. Notice of delivery will be sent to you via livechat / whatsapp, we will provide a tracking number as soon as we received from delivery service partner.
For shipping time: 5-7 office days, depends on location.
For shipping fee:
UK 40GBP for under 5pcs phones
EU 45EUR for under 5pcs phones
For bulk order please leave your contact details and interested items, our account manager will contact you within 24-48 business hours.
5. Any MOQ? Does 1pc sample order acceptable?
Our Moq for regular wholesale order is 50pcs, however, for the new client, we provide sample order as minimum as 3-5 pcs.
6. Where our warehouse located in?
We have warehouses in the United Kingdom、France、Italy、Poland, Spain、USA and Hong Kong.
7. Phones are unlocked and working?
Yes. Each of our phones has been fully tested by our professional technician and phone testing software as well. All phones are *unlocked*, *SIM-Free*, clean, *100% works* no contracts and ready to go.
8. How to place order?
- Firstly, please confirm the details: model, capacity, grade and the qty you’d like to take via livechat / Facebook / website registration / email, etc. Then please provide your billing info so we could generate an invoice / a bill to confirm your order.
- After you’ve settle your transaction successfully, please notify us for a accounting confirmation.
- You have to reconfirm the delivery information. We will not be responsible for a wrong or invalid delivery address.
- We will arrange shipping within 2 days once the payment is cleared. Notice of delivery will be sent to your with a tracking number.